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RestEasy Guarantee
RestEasy Guarantee
Florida.com has been working hard to bring you RestEasy rates. We're so confident they're the lowest hotel rates online, they're backed by our RestEasy Rate Guarantee. If you book a RestEasy prepaid hotel rate and then find the same room, in the same hotel, for the same dates, at a lower price online within 24 hours, we'll refund the difference. Just e-mail
RestEasy Guarantee support
within 24 hours of your purchase with:
Booking confirmation number
Name
E-mail address of your Florida.com account
Telephone number with area code
Hotel name
Dates of hotel stay
Room type
Check-in and check-out dates
Rate quoted
Complete Web address (URL) reflecting the lower rate you found online for the same dates and hotel room you purchased on Florida.com.
Remember to make a printout or take a screen shot of the page with the lower rate, in case a customer service representative has questions. Expect a response to your claim within 24 hours. Please read the RestEasy Rate Guarantee terms and conditions below for full details.
RestEasy Guarantee Terms and Conditions:
The RestEasy Guarantee is available to any customer who makes a qualifying hotel room purchase through the Florida.com Web site. Qualifying purchase must occur on Florida.com on or after July 31, 2005 and include a minimum purchase of one [1] night.
If you find a lower retail or prepaid rate for the same hotel, room type, and check-in and check-out dates on any other Web site within 24 hours following your confirmed reservation of a RestEasy rate on Florida.com, Florida.com will refund the difference.
To submit a refund request, send an e-mail within 24 hours of your Florida.com purchase to
RestEasy Guarantee support
containing the following information:
Booking confirmation number
Name
E-mail address of your Florida.com account
Telephone number (including area code)
Hotel Name
Dates of hotel stay
Room type
Check-in and check-out dates
Rate quoted
Complete Web address (URL) reflecting the lower rate you found online for the same dates and hotel room type you purchased on Florida.com
The Florida.com Customer Experience Team will contact you via e-mail. If we are unable to replicate the lower rate, we will request additional information and documentation (such as a screen shot) from you in order to verify the lower online rate. Please keep a copy of all such documentation.
Upon verification of the lower online rate, Florida.com will refund the difference to the credit card you used to purchase the "RestEasy" hotel room in approximately 7 - 10 business days.
The RestEasy Guarantee applies only to online rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including, but not limited to, AARP, AAA, military, government, or convention rates.
The RestEasy Guarantee does not apply to hotel rooms purchased through or in combination with frequent stay, loyalty, points or other reward type programs, rooms purchased through coupon promotions, won through contests or sweepstakes or transferred or rooms purchased on Web sites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline).
The RestEasy Guarantee applies to the rate for room nights only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.
Florida.com reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information
Florida.com will not be liable for the payment of any refunds under the RestEasy Guarantee with respect to rates loaded in error by Florida.com or the hotel or any printing, typographical, administrative or technological errors in any materials relating to the Florida.com rate.
These RestEasy Guarantee Terms and Conditions include and incorporate by reference the standard Florida.com Terms and Conditions and constitute the entire understanding between you and Florida.com relating to your hotel purchase.
Void where prohibited by law. Florida.com reserves the right to modify or cancel the RestEasy Guarantee at any time without prior notice. Any modification will be effective upon posting of modified RestEasy Guarantee Terms and Conditions on the Florida.com Web site. Any cancellation will be effective upon removal of references to the RestEasy Guarantee and the RestEasy Guarantee Terms and Conditions from the Florida.com Web site.
